Delivery and Returns


We currently only ship to the UK & Europe through our website, however if you'd like to place an order to be delivered outside of these areas please contact us at hello@swoof.co.uk and we'll discuss delivery arrangements directly. 

UK Delivery

  • Delivered in 2 - 4 business days
  • £3.99 on all orders under £35
  • Free delivery on all orders £35 + 

European Delivery

  • Delivered in 4-6 working days
  • £9.99 on all orders

USA Delivery

  • Delivered in 5-10 working days
  • £15 on all orders

Returns Policy 

We put all our love and care into each of our orders and we hope you're delighted with your parcel but we understand that sometimes there's a need to exchange or return your order.

All returns must be unworn, unused and in the same condition you received them in, with all labels attached. 

To initiate a return, please send us an email to hello@swoof.co.uk and we will provide return information directly. 

  • Items returned within 14 days of being received will receive a full refund, excluding delivery charges
  • Items returned between 14 and 30 days of delivery date with receive store credit to the value of the return, excluding delivery charges
  • We can not provide refunds for returns received after 30 days 

Refunds will be processed within 21 business days of us receiving the return to the original form of payment. You will be refunded the purchase amount, minus any delivery charges.

Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will refund the delivery charge. 

Exchange Policy

We don't currently offer direct exchanges, however you can return any item in the same condition it was received in for a refund and place an order for the new item that you would like to replace it with.